Responsible for day to day Sales Force application timely support to ensure smooth business operations.
- Requirements Definition & Gatekeeping.
- Product Solution Identification and Evaluation.
- Coordinate with Business Teams & Implementation partners and ensure smooth transitioning.
- Project Management during Sales Force CRM Application implementation.
Post Go-Live support:
- Guiding & resolving day to day production support issues.
- New requirements / rollouts for e.g., adding Business Area/ new plant / Profit centre etc.
- Change Management Process
Processes: Strong knowledge on Institutional & Retail sales. Salesforce – CRM Application processes Standardization/Benchmarking & ensure minimum customization.
Experience in Roles, Profiles, Objects, Sharing rules, Validation rules, Workflow actions, reports, dashboards and approval processes.