Assistant Manager-Service

Essential Functions/Responsibilities

Meet CSAT & service delivery target as per organization YOY target.

Maintain Service Delivery operations for location.

Planning for spares/accessories for branch & ASPs.

Regular Product & soft skill training for direct/ASP/DS team.

Development of service infrastructure for location.

ISO, ASP review & improvement actions.

Dealer defectives management as per organization policy.

Leading, managing & monitoring the performance of technicians to ensure efficiency.

Monitoring of CRM on regular basis for smooth service operations and pending calls.

Responsible for claim settlement for all the ASPs

Yearly revenue target as per the yearly budget.

Monthly report as per business requirement.

Service expansion as required, ensure 100% service coverage.

Regular Quality feedback to support organization to have continuous improvement